Chatbot for Education: Use Cases, Benefits, Examples Freshchat

benefits of chatbots in education

They can ask questions about their major, find out what would happen if they changed majors, how that would impact their course load, and get course recommendations. A chatbot can talk with other AI applications to make it easier for users to get relevant results. You can foun additiona information about ai customer service and artificial intelligence and NLP. For these and other geopolitical reasons, ChatGPT is banned in countries with strict internet censorship policies, like North Korea, Iran, Syria, Russia, and China.

Studies have shown that chatbots like ChatGPT can have a significant impact on learning outcomes. By providing personalized support and guidance to students, chatbots can help to improve academic performance and reduce the number of students who drop out of school. ChatGPT is also helping to bridge the gap between students and educators, making it easier for students to get the help they need to succeed. Automated teaching systems like chatbots can be used to analyze and assess student learning to help teachers identify a student’s level of understanding of a topic (Okonkwo & Ade-Ibijola, 2021). Students that struggle with specific materials can be provided individualized learning materials based on the information collected. In addition, this collected data can provide educators and administration with useful information to profile and predict the likelihood of success a student may have in a course (Zawacki-Richter et al., 2019).

Lessons are presented in a conversational-style format which creates an interesting form of education that has proven to be astounding. For maximum impact, educators and administrative staff need to be trained in using and managing chatbots. This empowers them to utilize these tools effectively and also provide feedback for further improvements.

How chatbots benefit higher ed

The 24/7 availability of chatbots means that student queries, be it about course details or campus facilities, are answered instantly, at any time of the day. This immediacy not only enhances student satisfaction but also significantly reduces the workload on administrative staff. It is easy to lose the connection with your educational institution if you don’t feel connected to the place, making an AI chatbot for education a must-have rather than a nice-to-have. Well, these bots update the students regularly on their performance and deadlines, guide them through complex topics, and answer their questions on the go. One of the most significant advantages of a free chatbot for education is multilingual support — fostering inclusivity and accessibility for students from all backgrounds.

However, at the time of writing this chapter, there has been limited peer-reviewed research on chatbots utilizing LLMs, specifically. As chatbots become more sophisticated, preparing for an AI-driven educational environment is essential. This means continuous learning, adapting to new technologies, and staying ahead of the curve in terms of digital literacy.

benefits of chatbots in education

Chatbots are capable of delivering a qualitative assessment of freely written forms, such as essays and open-question quizzes. Sabiq and Fahmi conclude, that “Assisting teaching with the technical advances of artificial intelligence in the use of mobile devices will provide students with practical self-guided learning. Thus, the chatbot is a platform for both teachers’ and learners’ new exposure to teaching and learning different language skills in different contexts (Adam et al., 2021). Chatbots represent such AIs employed at the macro and micro level in the class for developing learners’ different language skills, e.g., speaking, reading, listening, and writing (Gayed et al., 2022).

With the integration of Conversational AI and Generative AI, chatbots enhance communication, offer 24/7 support, and cater to the unique needs of each student. Incorporating AI chatbots in education offers several key advantages from students’ perspectives. AI-powered chatbots provide valuable homework and study assistance by offering detailed feedback on assignments, guiding students through complex problems, and providing step-by-step solutions. They also act as study companions, offering explanations and clarifications on various subjects. Furthermore, these chatbots facilitate flexible personalized learning, tailoring their teaching strategies to suit each student’s unique needs.

Gen Z and their learning preferences

It utilizes advanced AI algorithms that enable it to adapt to any customer conversation and provide personalized customer service. Whether it’s a fashion store, a Thai restaurant that offers different spice levels, or the education industry. There are many AI chatbots that can be used for education, each with its own strengths and weaknesses.

benefits of chatbots in education

Instead, they complement educators by automating administrative tasks, providing instant support, and offering personalized learning experiences. Teachers’ expertise and human touch are indispensable for fostering critical thinking, emotional intelligence, and meaningful connections with students. Chatbots for education work collaboratively with teachers, optimizing the online learning process and creating an enriched educational ecosystem.

This means that you can interact with bots in your native language and get the hang of complex topics in no time. ChatGPT, the latest breakthrough in the chatbot field, distinguishes itself from earlier models such as ELIZA and ALICE. While these earlier generations operate based on algorithms selecting pre-scripted responses, ChatGPT leverages advanced machine learning technology rooted in Natural Language Processing (NLP). It’s recognized as a Large Language Model (LLM), a subset of AI that is trained on an extensive array of internet text. However, it’s important to note that ChatGPT doesn’t know specifics about which documents were in its training set and it doesn’t have access to any information or updates beyond its last training cut-off in September 2021. Harvard University’s EdCast series, features interviews with educators about how AI will impact learning.

Students benefit from the convenience of interacting with chatbots, eliminating the need to endure long queues and wait times for administrative assistance. Educational chatbots offer a seamless and time-saving alternative, whether seeking information on course details, enrollment procedures, fee structures, financial aid, institutional news, or guides to campus and events. For automated assessment, short answers assessment, and language assessment, the application of a chatbot in the framework of the common European framework of reference (CEFR) works effectively (Salamanca, 2019). For automated assessment, this approach defines a set of quantifiable characteristics, such as a word count or essay length, and employs multiple linear regressions to forecast the essay score. For short answer assessment, lexical similarity evaluates how closely two words or phrases resemble one another, and semantic similarity extracts data about the semantic separation between words from a data set (typically WordNet).

Additionally, teachers can encourage students to reflect on their own learning process and to think critically about the information they are receiving. As a teacher, I have seen first-hand the impact that artificial intelligence (AI) and chatbots are having on K-12 education. Chatbots help institutions save on costs and alleviate the burnout experienced by educators and staff overburdened with work. Educational institutions can use chatbots to provide a superior learning experience in a “hands-off” manner, especially with the increased workload and stress levels. Educators can streamline their workload by delegating data-driven repetitive tasks to AI-powered bots, such as tracking student attendance, scoring tests, and distributing assignments. Increased student engagement through interactions with chatbots results from educational technology developments.

Chatbots make it feasible to tailor the educational experience to each student’s specific needs. It is undeniable that this educational system has several advantages that have expanded the scope of online learning. Many students are taking advantage of it, but all you need is a laptop and internet connectivity to get started in this sector. A good educational institute isn’t the one with highly qualified teachers, modern and equipped labs or advanced courses but the one that provides excellent support to their students. Today many big names are using AI chatbots in eCommerce to improve their customer service and to engage more and more audiences to stay relevant and visible.

benefits of chatbots in education

Administrators and support staff experience increased efficiency with the support of chatbots, automating administrative tasks, managing schedules, and facilitating communication with students and parents. Education chatbots are indeed transformative partners, enhancing the educational experience for all involved, and creating a collaborative and supportive ecosystem where everyone can thrive. Moreover, chatbots can offer resources and referrals to students in need of mental health support and can help connect international students to resources such as visa and housing assistance.

Adopt the latest AI Chatbot for education to provide your students with a stellar experience. Think about the potential benefits of chatbots during times of crisis when parents and students have many inquiries that can overwhelm school staff. A chatbot can simulate conversation and idea exchange for low-stakes skills practice. Users can practice language-based soft skills like leading a class discussion, guiding a parent-teacher conference, or even diagnosing English proficiency levels.

Scalability, with chatbots facilitating growth and support.

This proactive chatbot not only answers queries but engages users by providing advice and resources and encouraging the exploration of interests and opportunities. However, AI chatbots, with their ability to host quizzes and games, prompt discussions, and display a friendly and patient demeanor, allure students to stay connected and involved in their learning process. By automating mundane administrative tasks, promoting personalized learning, and providing 24/7 accessibility, they have drastically transformed how education is approached and delivered. They can adjust the difficulty level of questions, offer personalized feedback, recommend learning resources that suit the student’s level, and even adopt the student’s chosen learning method. As we delve into ‘the impact of AI on educational institutions’, one cannot overlook the drastic transformation of the educational sector since the advent of AI and machine learning technologies.

As Conversational AI and Generative AI continue to advance, chatbots in education will become even more intuitive and interactive. They will play an increasingly vital role in personalized learning, adapting to individual student preferences and learning styles. Moreover, chatbots will foster seamless communication between educators, students, and parents, promoting better engagement and learning outcomes. Chatbots serve as valuable assistants, optimizing resource allocation in educational institutions. By efficiently handling repetitive tasks, they liberate valuable time for teachers and staff. As a result, schools can reduce the need for additional support staff, leading to cost savings.

Using chatbots for essay scoring and grading tasks has the potential to revolutionize the educational sector. Intelligent essay-scoring bots can reduce the workload of teachers and provide quicker feedback to students. By reminding students to repeat their learning at spaced intervals, chatbots can help cement the lesson in their minds and improve long-term retention. Instantaneous responses from chatbots for education can provide more engaging learning environments. Bots can use decision trees to help students work through a set of questions and answers to gain a deeper understanding of a subject. AI Chatbots provide round-the-clock support and assistance, making them invaluable for students and teachers.

Student engagement

Undoubtedly, digital learning removes geospatial boundaries to learning, making it available anytime and anywhere. Unlike teachers and trainers, chatbots are available 24/7, holidays and working hours notwithstanding. Traditional online learning solutions rarely offer individual feedback – mainly due to the quantitative assessment methods and automated scoring systems.

This term refers to instances where the AI fabricates or fantasizes parts of its responses, resulting in statements that are plausible-sounding but completely false. It is essential for users to be aware of this potential and remain critically engaged, verifying information generated by such models independently. Remember that, despite its impressive conversational abilities, ChatGPT does not ‘know’ or understand information benefits of chatbots in education as humans do – it doesn’t form beliefs, have intentions, or experience consciousness. As such, it cannot definitively discern or guarantee the truth of the information it generates. With the increasing use of AI in education, there is a growing need to protect student data and ensure that their privacy is not compromised. Keeping your students engaged is the only way to make your students trust and follow you.

ChatGPT’s rival Google Bard chatbot, developed by Google AI, was first announced in May 2023. Both Google Bard and ChatGPT are sizable language model chatbots that undergo training on extensive datasets of text and code. They possess the ability to generate text, create diverse creative content, and provide informative answers to questions, although their accuracy may not always be perfect. The key difference is that Google Bard is trained on a dataset that includes text from the internet, while ChatGPT is trained on a dataset that includes text from books and articles. This means that Google Bard is more likely to be up-to-date on current events, while ChatGPT is more likely to be accurate in its responses to factual questions (AlZubi et al., 2022; Rahaman et al., 2023; Rudolph et al., 2023). PU is the belief that a particular technological system will be beneficial if adopted, such that the more useful a technology is perceived, the more likely it will be used (Davis et al., 1989).

(PDF) Chatbots and Virtual Assistants in Education: Enhancing Student Support and Engagement – ResearchGate

(PDF) Chatbots and Virtual Assistants in Education: Enhancing Student Support and Engagement.

Posted: Mon, 08 Jan 2024 08:00:00 GMT [source]

Conversational learning is an innovative approach to learning that taps into our most natural way of gaining new knowledge – asking questions, being asked, and coming to conclusions together. Conversational agents engage in a short and to-the-point chat-based conversation with the learner aimed at teaching or refreshing their knowledge. Lessons usually don’t take longer than 2 minutes and are organized into a pre-scripted or AI-enhanced question-answer exchange, where first the chatbot assesses the student’s existing knowledge and then engages them in a quick exercise. AI and chatbots have a huge potential to transform the way students interact with learning.

PU has been identified in the literature as a factor determining whether teachers and students adopt chatbots (Chocarro et al., 2021; Malik et al., 2021; Mohd Rahim et al., 2022). The usefulness of AI in education is unfamiliar to some teachers (Hrastinski et al., 2019), and many have had negative experiences using chatbots (Kim & Kim, 2022). It is recommended that continuing education programs be made available for in-service and pre-service teachers outlining the benefits and practical applications of chatbot use.

LL provided a concise overview of the existing literature and formulated the methodology. All three authors collaborated on the selection of the final paper collection and contributed to crafting the conclusion. Growing up, I rarely started an essay from a blank page and instead devised my own creative process. There was always an “information gathering stage” where class discussions, perspective pieces, and CliffsNotes all fed into my thinking. By having information to react to, whether with feelings of “wow I never would have thought of it like this” or “this interpretation is limited,” I could better carve out my own perspective.

Chatbots capture students’ attention by fostering interactive conversations, asking thought-provoking questions, providing intriguing information, and turning learning into an adventure. Thus, the findings of this study may help EFL teachers develop students’ language skills and structures using the AI Chatbots application. We showed that chatbots facilitated situated learning providing authentic settings and contexts, whether inside or outside the classroom (Mahmoud, 2022).

benefits of chatbots in education

It demonstrated the power of natural language processing and machine learning algorithms in understanding complex questions and providing accurate answers. More recently, in 2016, Facebook opened its Messenger platform for chatbot development, allowing businesses to create AI-powered conversational agents to interact with users. This led to an explosion of chatbots on the platform, enabling tasks like customer support, news delivery, and e-commerce (Holotescu, 2016). Google Duplex, introduced in May 2018, was able to make phone calls and carry out conversations on behalf of users. It showcased the potential of chatbots to handle complex, real-time interactions in a human-like manner (Dinh & Thai, 2018; Kietzmann et al., 2018).

benefits of chatbots in education

Figure 3 illustrates the preferred time during the day students engage with the chatbot, as well as the amount of interactions (number of chats) per hour. It is obvious that the students interact with the KNUSTbot mostly between 20.00 and 22.00, which is when the instructors are not usually available and responsive. Chatbots can assist instructors in combating low engagement by sending automatic reminders to students asking how far ahead they are on tasks or reminding them that deadlines are approaching.

Improved administrative efficiency means that chatbots can help lighten the workload of administrative staff, giving them more time to focus on important tasks. These bots are specifically developed to support educational activities, provide guidance, and facilitate interactive learning. A few AI-driven systems provide classroom feedback sessions to speed up the learning process and student-centered curriculum activities. With AI and chatbots, the process of sharing feedback becomes much more accurate and engaging.